1. Quality Assurance

Our essential oils are of the highest possible quality, offered at competitive pricing. However, it’s important to note that there are 4–5 grades available for each essential oil. If you’re new to our website or unsure about the specific quality you need, we recommend reaching out to us for clarification.

• Contact Options:

  • Email us to verify the exact variety required.

  • Call us directly or use our Live Chat system available on the website.

  • Connect with us via Skype or Yahoo Messenger for assistance.

2. Customized Shipping Module

We’ve implemented a new shipping module that allows buyers to check shipping quotes before placing an order, enabling cost estimation in advance.

• Key Details:

  • Import duty is excluded from the quoted price and is always added separately based on CIF value.

  • The shipping module applies for orders up to 50 kg. For orders exceeding 50 kg, please contact us for spot rates.

  • Shipping details can be accessed at the top-right corner of the page.

3. Secure Packaging

We prioritize safe delivery of your products to their destination. In the rare event of loss or damage during transit, we are committed to resolving the issue promptly:

• Replacement shipments (partial or full) are sent at no extra cost whenever necessary.

4. Product Familiarity

If you’re unfamiliar with our products or unsure about the variety you need, we encourage you to chat with us or call for guidance.

• Purpose-Specific Recommendations: Explain your intended use and requirements so we can recommend the most suitable quality for your needs, ensuring satisfaction and avoiding potential issues.

5. Educational Disclaimer

The product descriptions provided on our website are intended for educational purposes only and should not replace professional medical advice from a qualified physician.

• Important Note: This information is not exhaustive and may not be accurate for all applications.

Transit Time

• Worldwide Delivery: Estimated transit time is 3–4 days; however, delays may occur due to customs regulations or export policies in different countries.

For further inquiries or assistance, feel free to reach out via email, live chat, or phone—we’re here to help ensure you receive the best product and service experience